Privacy Policy

This Privacy Policy explains how Monopatia Resort collects, uses, stores and protects personal data when you visit our website, contact us, subscribe to our newsletter, make an enquiry or interact with our services.

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation — Regulation (EU) 2016/679 — and applicable Greek data protection legislation.

Depending on how you use our website and services, we may collect the following categories of personal data:

Such as your name, surname, email address, telephone number, country of residence and communication preferences.

Such as requested travel dates, number of guests, room preferences, special requests, dietary preferences, accessibility requirements or other information you choose to provide.

Such as your email address, name if provided, subscription preferences, consent record and unsubscribe status.

Such as IP address, browser type, device information, pages visited, time spent on the website, referring pages and cookie preferences.

Where applicable, payment-related information may be processed by our booking engine, payment processor or banking provider. We do not intentionally store full payment card details on our website unless expressly stated by the relevant secure payment provider.

Such as emails, forms, telephone enquiries or messages sent through our website, social media or other communication channels.

* Visit our website

* Complete a contact or enquiry form

* Subscribe to our newsletter

* Make or request a reservation

* Contact us by email, telephone or social media

* Use our booking engine or interact with third-party services connected to our website

* Accept or manage cookies

We may use your personal data for the following purposes:

To reply to your questions, provide information about availability, rates, rooms, experiences, restaurant services or resort facilities.

To process booking requests, communicate with you before arrival, manage guest preferences and provide hospitality services.

To handle requests, complaints, special arrangements, accessibility needs or other guest-related communication.

To send updates, offers, news and information about Monopatia Resort, where you have given your consent or where otherwise permitted by law.

To understand how visitors use our website, improve content, performance and user experience.

To comply with accounting, tax, hospitality, safety, regulatory or legal obligations.

To prevent fraud, protect website security, enforce terms, resolve disputes or defend legal claims.

* Consent, for example for newsletter subscriptions and non-essential cookies.

* Contractual necessity, for example when processing data needed for a booking or guest service.

* Legal obligation, for example tax, accounting or regulatory requirements.

* Legitimate interest, for example responding to enquiries, improving our services, protecting website security or managing our business, provided your rights do not override those interests.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

If you subscribe to our newsletter, we will use your email address to send you updates, offers, news and information about Monopatia Resort.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@monopatiaresort.com.

We do not sell your newsletter data to third parties.

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function, while others are used only with your consent.

Some third-party service providers may process data outside the European Economic Area. Where this occurs, we take appropriate steps to ensure that personal data remains protected, including by relying on appropriate legal safeguards where required.

* Enquiry data may be kept for as long as necessary to respond and manage follow-up communication.

* Booking and guest data may be kept as required for hospitality, accounting, tax or legal purposes.

* Newsletter data is kept until you unsubscribe or withdraw your consent.

* Cookie consent records may be kept for a reasonable period to demonstrate compliance.

* Legal, accounting or tax records may be kept for the period required by applicable law.

* Right of access

* Right to rectification

* Right to erasure

* Right to restriction of processing

* Right to object to processing

* Right to data portability

* Right to withdraw consent

* Right to lodge a complaint with a supervisory authority

In Greece, the competent supervisory authority is the Hellenic Data Protection Authority. The Hellenic Data Protection Authority is the national supervisory authority for data protection in Greece.  

To exercise your rights or ask questions about how we process your personal data, please contact us at:

info@monopatiaresort.com

We may need to verify your identity before responding to certain requests.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security.

Our website and newsletter are not directed at children. We do not knowingly collect personal data from children through our newsletter without appropriate consent where required.

If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps.

Our website may contain links to third-party websites, booking platforms, maps, social media pages or partner services. We are not responsible for the privacy practices or content of these third-party websites.

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated “Last updated” date.